Frequently Asked Questions
What are your hours of operation? I work from my home office in Southeast Florida. My phone hours are between 9am and 5pm EST Monday through Friday. I may be available for some evening work, on an as-needed basis. I check email, even on weekends, and will respond so you know I have received your request.
What is the process for me to send assignments? You are welcome to email your project(s) whenever you wish. During business hours, you can call me or send a fax to 877-798-7701 (phone & fax #). In addition, I have a voice mailbox specifically for clients (extension 101), so you may leave messages outside of office hours. I will be alerted via email to listen to it and will acknowledge at my earliest opportunity.
What types of services do you offer? I offer a comprehensive list of services which can be viewed here: Services Offered. If there is a service you require that is not listed, please ask.
Who are your clients? My skill set can be applied to virtually any type of industry. However, I specialize in working with Executive Business and Personal Coaches.
Who handles our service request? I, Jaimie Skultety, as the owner handle initial service consultations and the majority of client business support. Occasionally, I may subcontract with key business partners to fulfill my commitment with my clients to deliver service in a timely manner. I stand by my business guarantee that I will only commit to projects that I can deliver based on current assignments, availability and level of expertise.
What forms of payment do you accept? Payments may be made by check by phone, credit card, or through PayPal, which is preferred. Along with your first invoice, you will receive a Payment Authorization Form which will allow you to select your preferred method of payment. Project related expenses will be billed and receipts will be provided. Any expense over $25 will be submitted for your pre-approval.
What is your turnaround time for a project? Turnaround time will depend on the complexity and urgency of each project. I endeavor to submit completed work in 24 hours or less, but typically please expect a 24-48 hour turnaround. Along with the details of your project, please include your requested date for completion. I will do all I can to meet your requested timeline. Depending on other commitments, “rush” items may be billed at a higher rate and will be quoted and agreed upon before work starts.
How do you ensure confidentiality? Unless I am compelled to testify in a court of law, none of your personal or business information will be disclosed to third parties without your written consent. I am also happy to sign any confidentiality agreements that you provide.
How do I get started? For monthly clients, the most effective way to ensure a perfect start is to follow the procedure explained in this link: Request a Quote, which includes a form to complete with information about your business, followed by a complimentary telephone consultation (30 minutes to one hour), after which I email you a proposed monthly support plan with my quote. For individual assignments, or projects you can email me at Jaimie@AVirtualAssistant4You.com or call toll-free 877-798-7701. We can schedule a complimentary telephone consultation. If you decide to retain my services, I will email you a service agreement and we can get started right away.
